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The Oklahoma Student Loan Authority (OSLA) is committed to providing exceptional customer service every step of the way.
Customer Satisfaction Survey Results
October 1 - December 31, 2011
|
| Questions Asked |
No Opinion |
Poor |
Good |
Excellent |
|
| How satisfied were you with the overall quality of service you received? |
2
(2%) |
6
(6%) |
24
(25%) |
64
(67%) |
|
| Was our Customer Service Representative friendly? |
1
(1%) |
6
(6%) |
17
(18%) |
71
(75%) |
|
| Was our staff responsive to your needs, solving any problems you may have had? |
2
(2%) |
6
(6%) |
18
(19%) |
70
(73%) |
|
| Was our answer to your questions understandable? |
4
(4%) |
4
(4%) |
20
(22%) |
64
(70%) |
|
| Total |
9
(2%) |
22
(6%) |
79
(21%) |
269
(71%) |
|
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Personal Attention
Most servicers use automated voice recognition systems to direct and defer your customer service calls; not OSLA. We believe that personal customer service makes the process smoother and reduces the number of borrowers who default on their loans. Every call you make to our Customer Service Team is directly received by a full-time OSLA Service Expert, ensuring that you receive personal attention every time you call.
The personal attention our OSLA Service Experts provide will make a difference to you over the life of your loan. Should you have a financial hardship and need to make alternative arrangements, our Service Experts will help you make the right decision. They will walk you through the process and explain the choices and outcomes with you.
When you have a question or need help, contact 1-800-456-6752. Our Service Experts are available Monday through Friday, 8 a.m. to 5 p.m. CT or you can check loan information in the Account Access section of our Web site 24 hours a day.
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