At OSLA, our commitment to providing Exceptional Customer Service is the most important job we do. From the origination of a loan to the repayment of the loan, we are dedicated to providing service to schools and borrowers that is equal to none. By choosing a member of the OSLA Student Lending Network for your loan, you are ensuring that you will receive Exceptional Customer Service from OSLA for the life of your loan.

Why is Exceptional Customer Service important to you?
What makes OSLA different?
Customer Service Results
OSLA Customer Service Contact Information

Why is Exceptional Customer Service important to you?

The majority of lenders, big and small, in the student loan industry outsource the customer service portion of a student loan. In other words, they hire servicers, like OSLA, to ensure that your loan is and the funds are delivered to you within the guidelines of your chosen school.

Additionally, the servicer is responsible for all of your customer service inquiries while you are in school. Most loans are sold to a secondary market before you graduate and begin repayment on the loan. The new owner may choose to use a different servicer right about the time you begin repayment, which could leave you frustrated and confused.

What makes OSLA different?

All OSLA Student Lending Network loans are serviced by and sold, in the secondary market, to OSLA. By choosing a member of the OSLA Student Lending Network for your loan, you are ensuring that you will receive Exceptional Customer Service from OSLA for the life of your loan.

Additionally, most servicers, have adopted automated voice recognition systems to direct and defer your customer service calls; OSLA has not. Every call you make into our Customer Service Team is directly received and assisted by a full-time OSLA Service Expert ensuring that every call you make to OSLA receives personal attention.

The personal attention our OSLA Service Experts provide will be of value to you over the life of your loan. Should you have a financial hardship and need to defer payments or a windfall and want to pay off your balance, our Service Experts will be available to guide you through the process.

Customer Service Results
To ensure our Exceptional Customer Service results are maintained, we monitor our Service Experts and randomly survey customers ensuring our commitment to Exceptional Customer Service. Our survey results, over the past five years, have yielded a 96% "Good" or "Excellent" rating from respondents and these results continue to be true.

Customer Satisfaction Survey
(April - June 2007)

Questions Asked	No Opinion	Poor	Good	Excellent
How satisfied were you with the overall quality of service you received?	0 (0%)	3 (2%)	37 (21%)	131 (77%)
Was our Customer Service Representative friendly?	0 (0%)	4 (2%)	36 (22%)	127 (76%)
Was our staff responsive to your needs, solving any problems you may have had?	1 (1%)	4 (2%)	36 (22%)	125 (75%)
Was our answer to your questions understandable?	18 (11%) ¯¯¯¯¯¯	3 (2%) ¯¯¯¯¯¯	36 (22%) ¯¯¯¯¯¯	109 (65%) ¯¯¯¯¯¯
Total	19 (3%) =====	13 (2%) =====	145 (22%) =====	492 (73%) =====